• User Authentication
Users access KRISTALvue.com only with a valid username and password combination. These are encrypted using SSL while in transmission. The connection is established via Secure Socket Layers (SSL). This is a technology that is used by many organizations including banks for online banking Users' credentials are verified before access to the KRISTALvue applications is granted. KRISTALvue provides each User in your organization with a unique user name and password that must be entered each time a User logs on. In addition, KRISTALvue is hosted in a secure server environment that uses a firewall and other advanced technology to prevent interference or access from outside intruders. We also ensure that your session times out to prevent any misuse.
• Application Security
The application security model has been designed to prevent one KRISTALvue customer from accessing another's data. This security model is applied to every data request and enforced for the entire duration of a user session.
• Operating System Security
We enforce tight operating system-level security by using a minimal number of access points to all production servers. All operating system accounts are password protected. All operating systems are further secured by disabling and/or removing any unnecessary users, protocols and processes.
• Audit Trail
The usage of KRISTALvue is followed and recorded in an Audit Trail. This enables us to follow up with client in the event of any querries from the client. The Audit trial monitors all activities from log in till usage of various features, until log out by a user.
• Database Security
Whenever possible, database access is controlled at the operating system and database connection level for additional security. Access to production databases is limited to a number of points.
• Server Management Security
All data entered into the KRISTALvue application on behalf of a client, is owned by that client. KRISTALvue employees/representatives do not have direct access to the KRISTALvue production equipment, except where necessary for system management, maintenance, monitoring, and backups. KRISTALvue employees/representatives who have access to the production equipment are rigorously background checked and in our employment for several years.
• Data Backup
KRISTALvue application resides on servers ensuring the highest levels of availability. All customer data is backed up every time a change is made to the database. Backup files are also transferred electronically to multiple locations every time such a change is affected.
• Disaster Recovery Plan
Our hosting facility has been designed to withstand many foreseeable catastrophic failures such as power outages, contractor mishaps, fire, flood, and theft. The site has power that is supplied on separate feeds entering from different sides of the building. It also has full UPS and generator capabilities in case of a power outage. In the unlikely event of a catastrophic site failure, KRISTALvue has a comprehensive recovery plan in place. Additional hosting equipment at a separate location is capable of performing all hosting functions in the case of such an emergency, with sufficient capacity for customers until such time as KRISTALvue’s applications can be restored at their original location.
• Summary
We do not compromise the security of your data. As a service provider our aim is to deliver a best-of-breed security infrastructure comprising of proven, cutting-edge technologies. KRISTALvue delivers the most comprehensive security available, including firewalls and encryption devices sourced from leading Internet security vendors, configured by expert professionals, and rigorously tested before going into production.
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